Return & Refund Policy

Your satisfaction matters to us. If something is wrong with your order, here is how returns and refunds work at Rani Super Market.

What can be returned: Defective, damaged, expired, or incorrect items can be returned or replaced. Please inform us within 7 days of delivery with your order number and, if possible, a photo of the product issue. For wrong items delivered, keep the product unused and in its original packaging.

What cannot be returned: For hygiene and safety reasons, perishable goods (fruits, vegetables, dairy, bread), opened personal-care items, and products marked non-returnable at purchase cannot be returned unless they were defective or damaged on arrival.

How to request a return: Contact us through the Contact page, WhatsApp, or phone with your order number. Our team will verify the issue and arrange a pickup or ask you to visit the store. Once the returned item is checked and approved, your refund or replacement is initiated.

Refund timelines: Approved refunds are processed within 5–7 business days. Online payments are refunded to the original payment method (UPI/card/bank). For Cash on Delivery orders, refunds are made via UPI or bank transfer after confirmation. Reward points or coupons used on a returned order are credited back to your account.

Cancellations: Orders can be cancelled free of charge before they are packed or dispatched, and the full amount is refunded. If an order is cancelled by us due to stock or address issues, you will receive a full refund automatically.

For any return or refund question, our support team is happy to help — reach us through the Contact page with your order details. You can also visit your nearest Rani Super Market store with the invoice, and our staff will resolve genuine issues on the spot wherever possible. We believe in Quality, Guarantee Ke Saath — and that promise includes standing behind every product we sell.